Private support
Support for B2B clients. This page explains how to get help, what we support, and what to expect.
B2B clients only
Support described on this page is available to business customers who have an existing relationship with DataRankr Ltd.
This is not a public or consumer support channel. If you are a current or prospective B2B client, use the contact details and guidance below to get assistance with services, technical issues, or general enquiries.
Contact methods
Use the following to reach us for support-related enquiries.
Email: contact@datarankr.[tld]. Use this for all support requests, technical questions, and account or delivery enquiries.
Include a clear subject line (e.g. “Support: [brief description]”) and, where relevant, your organisation name and any contract or reference identifier. This helps us route your request and respond appropriately.
- General enquiries: Use the same contact address for pre-sales, compliance questions, or clarifications about our services.
- Existing clients: Reference your contract or project where possible so we can look up your account.
- Urgent issues: Indicate urgency in the subject or body; we will prioritise accordingly within our support process.
Scope of support
We provide support for the following, in line with your agreement with us.
- Services and deliverables: Questions or issues relating to data aggregation, analytics, scoring, SEO infrastructure, or other B2B services we provide to you.
- Technical issues: Problems with dashboards, exports, APIs, or integrations that we operate or deliver.
- Data and methodology: Clarifications on data sources, scoring logic, or methodology, where covered by your engagement.
- Delivery and access: Access issues, missing or delayed deliverables, or format questions.
- Compliance and legal: Questions about our positioning, data sourcing, exclusions, or terms; for formal legal requests, we will respond in line with our legal and compliance processes.
When you contact us
To speed up resolution, please include as much of the following as applies.
- Your organisation name and, if applicable, contract or project reference.
- A clear description of the issue or question (what you expected vs what you are seeing, or what you need clarified).
- Relevant context: environment, timeframe, affected system or deliverable.
- Whether the matter is urgent or blocking, so we can prioritise.
Response and process
We aim to acknowledge support requests promptly and to resolve issues in line with our internal processes and any agreed service levels.
Response times depend on the type of request and any SLAs agreed in your contract. We do not publish general response-time guarantees on this website. For urgent or contractual matters, we will follow the process set out in your agreement.
If your request needs to be escalated or handed to another team (e.g. technical, compliance), we will let you know and keep you updated where appropriate.
Support FAQ
- Who can use this support? Current and prospective B2B clients. This is not a consumer or public support channel.
- What is the main contact method? Email to contact@datarankr.[tld]. Use it for all support, technical, and account enquiries.
- Do you offer phone or chat support? Our primary channel is email. Other channels may be agreed in individual contracts.
- What if I have an urgent issue? State that in your email; we will prioritise within our support process and any agreed SLAs.
- What if my question is about compliance or legal? Send it to the same contact address; we will route it to the appropriate team.
- Where can I find terms and privacy? See Terms and Conditions and Privacy Policy in the footer.
Contact details (support)
DataRankr Ltd
Email: contact@datarankr.[tld]
Registered address: [Registered address]
Jurisdiction: [Jurisdiction]
For support, use the email above with a clear subject and description of your request.
Need to get in touch?
Use the contact details above for support, or visit the Contact page for general enquiries.